This is not the best way to do things because native support is always better. It also affects laptops that do not have native Bluetooth support therefore, the manufacturer installed a dongle on the inside to deliver the service. The problem here tends to no longer allow specific Bluetooth components to properly communicate with your Windows 10 operating system. There are no compatible drivers for this device. The drivers for this device are not installed. We can say for certain that it has something to do with your Bluetooth driver. The error message in question is:
In recent times, some Windows 10 users have seen an error code BCM20702A0, when using Bluetooth and they are concerned as to what it is all about.
Fix Broadcom BCM20702A0 driver error in Windows 10
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